Zero Downtime Guarantee — Terms & Conditions
Intro
These terms govern the Kingy's Diesel Industries Zero Downtime Guarantee. They apply to work booked from 20 November 2025.
The guarantee
Kingy's Diesel guarantees that all scoped work will be completed on or before the promised completion date. If we fail to deliver on time, you will automatically receive $500 in Service Credits for each working day (Monday–Friday) of avoidable downtime caused by us, up to a maximum of four weeks. Credits are redeemable on any future Kingy's service, inspection or repair.
Scope
The Zero Downtime Guarantee applies only to the original agreed scope of work and completion timeframe confirmed at the time of booking.
Exclusions
The guarantee excludes delays or extensions resulting from:
- Additional repairs or faults identified after work commences and not included in the original scope.
- Parts, components or materials unavailable or delayed due to supplier or freight issues outside of Kingy's control.
- Customer-related delays, including but not limited to late approvals, lack of site or machine access, incomplete information, or unpaid invoices.
- Force majeure events such as extreme weather, power outages, industrial action, or other unforeseen circumstances beyond Kingy's reasonable control.
- Third-party dependencies, including subcontractors, inspection bodies or certification agencies.
Service Credits
Service Credits are:
- Calculated at $500 per eligible working day (Monday–Friday) of avoidable delay directly caused by Kingy's.
- Capped at a maximum of four weeks (20 working days).
- Non-transferable and non-refundable.
- Only eligible for use on future quotes and/or jobs, and none that already exist.
- Valid for 12 months from the date of issue.
Changes to the program
Kingy's Diesel Industries reserves the right to amend, suspend or withdraw this program at any time, with all existing client commitments honoured under the terms agreed at the time of booking.
Closing
Questions about the guarantee? Read the overview or call (07) 5446 7396.
Based on the Sunshine Coast.
On site across Australia.
Sunshine Coast · Brisbane · Gold Coast · Bundaberg · Gladstone · Mackay
Plus remote, interstate and international mobilisation.
We're ready when you are.
We'll scope it, quote it fixed, and give you a date we'll stand behind.
Backed by our Zero Downtime Guarantee.