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Capability Statement

Kingy's Diesel

The Zero Downtime Guarantee

Some downtime is inevitable. Avoidable downtime is not.

The Zero Downtime Guarantee

Why we offer it

In this industry, every hour a machine is off the job costs money. Plenty of providers will give you a date; none of them stand behind it. We decided to — because if we're confident enough to promise a completion date, we should be confident enough to back it.

How it works

  • We scope and quote your job, and confirm a completion date at booking.
  • We complete the work on or before that date.
  • If we don't — for a reason within our control — you automatically receive $500 in service credits per eligible working day (Mon–Fri) of avoidable delay.
  • Credits are redeemable on any future Kingy's service, inspection or repair.

What it means for your business

  • Reduced downtime, and the costs that come with it
  • Predictable schedules, with fewer delays
  • Higher uptime accountability — from us, in writing
  • Faster return-to-service for your assets
  • Credits you can use on future quotes or jobs

The honest part

We're specific about what's covered because a guarantee that hides behind fine print isn't worth much. The guarantee applies to the original agreed scope and timeframe, and excludes things genuinely outside our control — additional faults found after work starts, supplier/freight delays, customer-side delays, force majeure and third-party dependencies. Credits are capped and time-limited. It's all set out plainly. Read the full terms and conditions →

Locations

Based on the Sunshine Coast.
On site across Australia.

Sunshine Coast · Brisbane · Gold Coast · Bundaberg · Gladstone · Mackay
Plus remote, interstate and international mobilisation.

We're ready when you are.

We'll scope it, quote it fixed, and give you a date we'll stand behind.
Backed by our Zero Downtime Guarantee.

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